2) To protect the interests of both parties involved in the shipment process. To request an emergency road service, contact: DCLI is not a subscriber to UIIA, and in accordance with the DCLI Chassis Interchange Agreement, DCLI reserves the right to invoice for any and all chassis usage regardless of the age of the move. Website: Phone: (301) 982-3414. 66% of people believe that valuing their time is the most important thing in any online customer experience. Please select your local page as desired from the countries listed below: Canada. Motor Carrier Street Interchange User Guide Click here Equipment Provider Street Interchange User Guide Click here Street Interchange Video Click here 352. Resolving customer queries as quickly as possible is a cornerstone of good customer service. Chassis. A happy customer will return often and is likely to spend more. eModal Support OR (866) 758-3838 Terms of Service; Privacy Policy; GDPR Statement; Cookie Policy #877-438-8442. DHL PARCEL UK. The UIIA is a standard interchange contract developed to promote intermodal productivity and operating efficiencies through the development of uniform industry processes and procedures governing the interchange of intermodal equipment between ocean carriers, railroads, equipment leasing companies and intermodal trucking companies. Road Service 704-256-8067 Direct ChassisLink Inc. UIIA maintains lists of various contacts for ocean carriers, railroads and leasing companies that participate in the UIIA program. between the two parties. Forgot your password? UIIA controls the Equipment Provider's specific Motor Carriers as a subset of a database of more than 7,100 UIIA Motor Carriers by SCAC code and/or EP internal code. Forgot PIN Number Forgot User ID? The Corporate Customer Service Directorate leads the effort to respond to IAI's customers' changing needs. A key feature of this service is customer support. Ulta Guest Services can assist with order status, return policies, missing transactions and other frequently asked questions. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support. Find country-specific information of particular relevance for the local market, such as vessel calls, customer information and circulars, local documents and regulations. The UIIA is a standardized agreement between the IANA and trucking companies (or individual intermodal truckers), ocean carriers, and rail carriers. . To promote intermodal productivity and operating efficiencies through the development of uniform industry processes and procedures governing the interchange of intermodal equipment between ocean carriers, railroads, equipment leasing companies and intermodal trucking companies. Support - UIA Customer Support Service as fast and dependable as your Internet access. 3. The UIIA (Uniform Intermodal Interchange and Facilities Access Agreement) places extra insurance requirements on intermodal truckers. (Door Move, Customer Exemption, etc.) View Prior Case Decisions Download Arbitration Packet Equipment Providers interested in utilizing the Street Interchange Application, please contact Debbie Sasko via e-mail at debbie.sasko@intermodal.org or by phone at (301)982-3400 ext. Box 847818 Boston, MA 02284-7818. 23.5 Slider; 40 Gooseneck; 40/45 Extendable; Dry Van, Intermodal, Auto Haulers, Flatbed, Reefer, Heavy Haul, Hazmat, Sand & Gravel, Logging, Hot Shots, and more. Contact Customer Service at 713-670-1100 for assistance with this process. Feel free to also contact FlexiVan Customer Support at tel. Benefits of UIIA Participation Reduces the administration of the interchange process, increasing staff productivity. 1-609-986-0228. violations@tracintermodal.com. The Right Technology Our experts have access to many tools to monitor and test our circuits for assessing quality of service issues. USA. This directorate is based at IAI headquarters and reports directly to the Executive Vice President of Marketing and . Previous Next. Get in touch to book or discuss a DHL Parcel UK shipment. Customer membership services and mileage points, new model debuts, online quotations, test ride sign-ups, and new offer releases are all now easily accessible on your smartphone. david anthony to get trip updates and message other travelers.. price of a new tesla; 14 foot trampoline jumpking; dividend reinvestment calculator excel All updates on the status of credit and/or insurance approval processes will now be provided by the UIIA. 4. Uniform Intermodal Interchange & Facilities Access Agreement (UIIA) . Today, RIS is a premier independent insurance brokerage firm having earned a reputation for integrity and exemplary service. Headquarters: 11785 Beltsville Dr, Ste 1100, Calverton, Maryland, 20705, United States. LoginAsk is here to help you access Uiia Agent Login quickly and handle each specific case you encounter. Customer Care Toll Free: 800.722.5584 Live Support Hours: Mon-Fri 7:00 a.m. - 7:00 p.m. Self-Service Automated Phone Support 24x7 Fax: 203.499.5973 . Respond quickly. The Uniform Intermodal Interchange and Facilities Access Agreement, or UIIA, is a standard industry contract between Intermodal truckers/drayage companies and w. Read More. The UIIA has two primary goals: 1) To ensure that truck drivers follow certain rules and regulations when transporting cargo. Registered with UIIA. Intermodal Chassis Equipment Types. Chicago Office OOCL (USA) Inc. 801 Warrenville Road Suite 300 Lisle, IL 60532 Tel: (1) 630 645-9120 Office Hours Mon - Fri : 08:30 - 17:00 Central Time UIIA Customer Service Experienced customer service representatives are available Monday-Friday from 8:00 a.m. - 8:00 p.m. (Eastern Time) to assist with any UIIA issues. Email or call us 7 days a week. Kia Members (Kor) If the gate has provided you with a trouble ticket number, please relay that to us as well. Uiia Agent Login will sometimes glitch and take you a long time to try different solutions. Tanner explain important maintenance tips for keeping your truck on the road, such as how often you should get basic service (by miles driven) and what services to focus on depending . The UIIA is a standard industry contract between Motor Carriers and Equipment providers. This includes any insurance cancellation or reinstatement notifications must now instead be provided to the UIIA. These containers are owned by Ocean Carriers and travel on ships throughout the world. Please contact the UIIA with any questions you may have. Please direct all enquiries via email to: uiia@intermodal.org. An UIIA (Uniform Intermodal Interchange and Facilities Access Agreement) membership is required to access our terminals. Random audits of Motor Carrier's insurance policies at request of participating Equipment Providers. Collects and validates insurance information against Equipment Provider's UIIA requirements. We'd like to be sure you have all information and help you need to complete your UIIA registration. Principles of good customer service The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. 24/7 Certificate Issuing available. Welcome to the Ulta Customer Service Menu. These two goals are achieved by setting up specific guidelines and standards for the truck driver and those who are providing the services. Our next day, UK and standard European & Worldwide parcel delivery service - suitable for single shippers and business users. REMEMBER ME. Any questions may be directed via e-mail to uiia@intermodal.org or by toll-free phone at (877)438-8442. Please provide the booking number, your company's SCAC code and the location of the gate. and provide the customer's name, service contract number, or any information or documentation that is . Menu. Amazon needs Relay carriers to haul these loads between Amazon sites and railroad terminals; these truck movements are known as "drayage.". Additionally, a formal UIIA endorsement (UIIE-1, CA23-17, or TE23-17B) must be filled out by the insurance company and included on the Auto Liability policy. The United Illuminating Company P.O. Complete our online Property and Casualty Claim form . Let CNS Insurance compare quotes that meet all UIIA insurance requirements for commercial trucking companies, which include: General Liability with a limit of $1 million per occurrence with excess up to $5,000,000. Our new mobile app, "Kia VIK," has consolidated the complete automotive management process from purchase to maintenance and disposal into a single app. Speed should be of the essence especially for smaller issues that don't take much time to solve. . If you are stopped or experiencing trouble at a gate, please contact Customer Support for assistance at customerservice@tracintermodal.com or 877-987-2226 Option #2. #1-866-883-5394 for assistance. They can be reached at: UIIA@Intermodal.org or tel. A program of the Intermodal Association of North America Local Information. RIS offers comprehensive solutions for truck, business, and personal insurance. Good customer service is critical to business success, ensuring brand loyalty one customer at. See www.uiia.org. Comprehensive Support for All Services We're here to ensure your satisfaction. No Outsourcing 11785 Beltsville Drive, S-1100 Calverton, MD 20705-4048 Toll Free:877-GET-UIIA (438-8442) Phone: (301)474-8700 Fax: (301)982-3414 or (301)982-5478 Email: uiia@intermodal.org Web-site: www.uiia.org UNIFORM INTERMODAL INTERCHANGE & FACILITIES ACCESS AGREEMENT. It can be accessed at https://csp.poha.com. It covers liability and other issues related to the interchange on Intermodal Equipment- containers, chassis, etc. See. GENERAL CUSTOMER SERVICE: A front-line communications team, the Customer Service Center is designed to respond to customer needs through a single, reliable point of contact. Mail a Payment. Salt Lake City Office OOCL (USA) Inc. 10913 S River Front Parkway Suite 200 South Jordan, UT 84095-5641 Tel: (1) 801 302-6625 Office Hours Mon - Fri : 08:30 - 17:00 Mountain Time International Intermodal uses 20', 40' and 45' containers in both low and high cube configurations. Auto Liability with a CSL (combined single limit) of $1 million with excess up to $5,000,000 Auto Policy must be marked as either . At DCLI, we have road service policies for our marine chassis, domestic chassis, and genset equipment. Eliminates the need of managing individual interchange contracts and collecting separate insurance filings. Benefits of UIIA Participation Customer service is the act of providing support to both prospective and existing customers. Now that we are done discussing the groundwork for what UAT is and why it's essential, let's finish up by seeing how to start using it. Our experienced chassis customer service professionals are ready to provide you with assistance and answer any questions you may have. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot of .